COVID 19 UPDATE

Dear Customers, 

We are currently working as fast as we can to deliver our parcels to our customers in a timely manner. Please be aware that there may be delays due to the ongoing situation in this country. 

We are currently mostly on target to get our parcels to your door within 5-7 working days of purchase. 

If you have ordered from us, you may receive an alert giving you an estimated date of delivery, this is not guaranteed. Due to delays with our delivery couriers we may not be able to ship all parcels on the day they are ordered, this will result in your parcel being late. Please check that the parcel has been collected from us via DPD and is not waiting in our warehouse on the tracking page, once the parcel is with DPD then any delivery estimates should be accurate!

 

Contact Us

You can contact us at any moment of the day, please be aware during this time we are receiving a lot more orders and customer service queries than usual,  so response times may vary. If you have a general question and this blog has not answered it, please contact us at retail@ricco.uk. We are currently only using email for customer service, please email us and we will get back to you as soon as possible. If your message is genuinely urgent please make this clear in your email subject.